Terms & Policy

Terms and Conditions

Welcome to GazHome! These terms and conditions outline the rules and regulations for the use of GazHome's gas home delivery service in Saudi Arabia.

1. Service Overview

GazHome provides a gas delivery service to residential and commercial customers in Saudi Arabia. By using our services, you agree to these terms.

2. Ordering and Delivery

  • Orders can be placed through our website, mobile app, or by phone.
  • Delivery times are subject to availability and demand.
  • Customers must provide accurate delivery details to avoid delays.

3. Payment Terms

  • Payment must be made upon delivery or via online payment methods available on our platform.
  • Prices are subject to change without prior notice.
  • All transactions are subject to VAT as per Saudi Arabian regulations.

4. Safety and Compliance

  • Customers must ensure a safe delivery location.
  • Gaz cylinders should be handled with care and stored in a ventilated area.
  • GazHome is not responsible for any misuse or mishandling of gas cylinders after delivery.

5. Refund and Cancellation Policy

  • Orders can be canceled before dispatch. Once dispatched, cancellation is not possible.
  • Refunds will only be processed for defective or incorrect deliveries.

6. Liability

GazHome shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Changes to Terms

GazHome reserves the right to update or modify these terms at any time without prior notice.

8. Contact Information

If you have any questions, please contact us at support@gazhome.com or call our customer service.

By using our services, you acknowledge that you have read, understood, and agreed to these terms.